Overview
We are happy to accept returns of unwanted item(s) and can offer a refund up to 30 days after your purchase.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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We offer free returns within the UK. To initiate a return please fill the returns form bellow. The details of how to complete your return will be given via email.
- Purchases made from the 1st of November have until 16th January to be returned.
Shipping returns
It is the responsibility of the customer to cover any return shipping costs for unwanted items.
If your item is faulty, or you have received an incorrect item, we will be able to facilitate a free return for you.
Shipping costs are non-refundable. If you receive a refund for an unwanted item, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your return product to reach us may vary.
You may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@millybeas.com
Faulty Items
For goods purchased from the MillyBeas website, you are entitled to a refund, or we are happy to offer an exchange on any faulty item(s) within 30 days of delivery.
Please be aware that any faulty product MUST be returned to us to be eligible for either a refund or exchange (unless otherwise agreed upon with our returns department via email). To arrange a product return, please fill the returns form bellow.
Need help?
Contact us at contact@millybeas.com for questions related to refunds and returns.